Report on Customer Service Associate & Night Audit Manager

Customer Service Associate & Night Audit Manager

Join our team at the Baymont Inn and Suites in New Braunfels, TX.


Customer Service Associate & Night Audit Manager


To greet guests in a pleasant, professional and efficient manner. Accommodate guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages. Keep records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

⢠Display good customer relation skills and take initiative to greet guests in a friendly manner.
⢠Register and assign rooms to guests of the hotel without announcing room numbers.
⢠Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
⢠May make, confirm and cancel reservations for guests.
⢠Compute bill, collect payment and make change for guests.
⢠Keep records of room availability and guestsâ accounts.
⢠Record guest comments or complaints, referring customers to managers as necessary.
⢠Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP.
⢠Account for all cash and make deposits in accordance with hotel and company policies.
⢠Follow all company and safety and security policies and procedures.
⢠Additional duties maybe added based on daily requirements.

Experience Requirements: 
Not requirements
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