Report on Front Office Manager Holiday Inn Resort Galveston, TX

Front Office Manager Holiday Inn Resort Galveston, TX

Description: 

Located directly on the beach, this Galveston, Texas hotel provides spacious rooms featuring private balconies and refrigerators. A short 40 minute drive from downtown Houston. The Holiday Inn Resort Galveston-On the Beach provides a variety of on-site facilities, including a sports court, an outdoor pool and a gym.

The Front Office Manager is responsible for insuring the operation of the front desk in attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay.

Education & Experience:
* At least 4 years of progressive experience in a hotel or a related field; or a 4 year college degree and at least 1 year of related experience; or a 2 year college degree and 2 or more years of related experience.
* Supervisory experience required.
* Must be proficient with computers, to include spreadsheets and word processing.
* Must have a valid driver's license from the applicable state.
* Must have valid insurance.

Physical requirements:
* Long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.

Mental Requirements:
* Must able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful, high pressure situations.
* Must maintain composure and objectivity under pressure.
* Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
* Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
* Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.

Duties & Functions

Essential:
* Monitor oversold dates to ensure the maximization of rooms revenue.
* Tour rooms operating departments daily, greeting employees and soliciting feedback.
* Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
* Monitor labor expenses through schedule approval process and ensure budgeted productivity.
* Complete the monthly forecast.
* Assist in preparing the annual Rooms Division budget.
* Operate all aspects of the Front Office computer system, including software maintenance, report generation analysis and simple programming.
* Monitor proper operation of P.B.X. console.
* Be knowledgeable of the current corporate marketing programs. Ensure that staff is knowledgeable in understanding and implementing corporate programs.
* Prepare and conduct all front of the house Rooms Division interviews, following all hiring procedures. Actively support Human Resources with recruiting efforts.
* Develop associate morale and ensure training of Guest Services associates.
* Participate in required M.O.D. program as scheduled.
* Review Guest Services staff's worked hours for payroll and submit to accounting on a timely basis.
* Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
* Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
* Ensure associates greet and welcome all guests approaching concierge desk and valet stand.
* Carry a radio when on duty. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
* Maintain lobby during peak times and as needed.
* Manage and organize large turns (check in-check out)
* Ensure participation within weekly staff meetings.
* Focus the Guest Services Department on their role in contributing towards the established Four Diamond standards.
* Respond in maintaining the integrity of other departments by immediately addressing issues with associates when necessary.
* Approach all encounters with employees in an attentive, friendly, courteous and service-oriented manner.
* Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
* Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
* Maintain a warm and friendly demeanor at all times.
* Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, mangers, and fellow employees.
* Motivate, coach, counsel and discipline all Uniformed Valet and Concierge associates.
* Ensure compliance to Pre-Shift Previews.

Marginal:
* Participate in required M.O.D. program as scheduled.
* Attend meetings/training as required by management.
* Perform other duties as requested from management.

Discover unparalleled luxury at The San Luis Resort, Spa & Conference Center, a 30-acre year-round beachfront hotel and spa resort property on beautiful Galveston Island, Texas. Recipient of the AAA Four Diamond Award® since 2000, The San Luis Resort offers the perfect Galveston hotel and resort experience with lavish accommodations, breathtaking Gulf views and personalized service.

Dine in our award-winning restaurants, enjoy luxurious resort amenities and then step into the excitement of historic Galveston Island, which boasts a wide array of activities on land and sea with 32 miles of sun-drenched beaches, historic sites and famed shopping.

For our guests in need of some pampering, the world-class Spa San Luis offers a full-service spa, salon and fitness center. Sip a refreshing cocktail in our fabulous H2o ultra lounge or amid tranquil waters at our swim-up pool bar.

Savor the freshest seafood and USDA prime cuts of beef at the award-winning Steakhouse or enjoy family-friendly fun at the Rainforest Cafe. After a day of basking in the sun and exploring all that the Island has to offer, relax and unwind in our Gulf-view guest rooms, which exude luxury and comfort.

We invite you to experience the very best for yourself in style, elegance and comfort at the San Luis Resort on the Texas Gulf Coast. Situated right on Galveston beach, the San Luis Resort isn't only a hotel and spa resort, but also a perfect venue for when you're planning a large conference, a series of small meetings or a beautiful, beachfront wedding reception. Whether for meetings, weddings, a Galveston vacation with the family or a romantic getaway weekend for two, The San Luis Resort will accommodate your needs efficiently, graciously and completely.

u60.png   Galveston, TX

u74.png   San Luis Resort

u62.png   Posted on: 01/07/2019

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: Yes

Contact Title: Director of Human Resources

Phone: 713-409-1500

Address: 5222 Seawall Boulevard , Galveston, TX, 77551, US

Located directly on the beach, this Galveston, Texas hotel provides spacious rooms featuring private balconies and refrigerators. A short 40 minute drive from downtown Houston. The Holiday Inn Resort Galveston-On the Beach provides a variety of on-site facilities, including a sports court, an outdoor pool and a gym.

The Front Office Manager is responsible for insuring the operation of the front desk in attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay.

Education & Experience:
* At least 4 years of progressive experience in a hotel or a related field; or a 4 year college degree and at least 1 year of related experience; or a 2 year college degree and 2 or more years of related experience.
* Supervisory experience required.
* Must be proficient with computers, to include spreadsheets and word processing.
* Must have a valid driver's license from the applicable state.
* Must have valid insurance.

Physical requirements:
* Long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.

Mental Requirements:
* Must able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful, high pressure situations.
* Must maintain composure and objectivity under pressure.
* Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
* Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
* Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.

Duties & Functions

Essential:
* Monitor oversold dates to ensure the maximization of rooms revenue.
* Tour rooms operating departments daily, greeting employees and soliciting feedback.
* Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
* Monitor labor expenses through schedule approval process and ensure budgeted productivity.
* Complete the monthly forecast.
* Assist in preparing the annual Rooms Division budget.
* Operate all aspects of the Front Office computer system, including software maintenance, report generation analysis and simple programming.
* Monitor proper operation of P.B.X. console.
* Be knowledgeable of the current corporate marketing programs. Ensure that staff is knowledgeable in understanding and implementing corporate programs.
* Prepare and conduct all front of the house Rooms Division interviews, following all hiring procedures. Actively support Human Resources with recruiting efforts.
* Develop associate morale and ensure training of Guest Services associates.
* Participate in required M.O.D. program as scheduled.
* Review Guest Services staff's worked hours for payroll and submit to accounting on a timely basis.
* Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
* Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
* Ensure associates greet and welcome all guests approaching concierge desk and valet stand.
* Carry a radio when on duty. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
* Maintain lobby during peak times and as needed.
* Manage and organize large turns (check in-check out)
* Ensure participation within weekly staff meetings.
* Focus the Guest Services Department on their role in contributing towards the established Four Diamond standards.
* Respond in maintaining the integrity of other departments by immediately addressing issues with associates when necessary.
* Approach all encounters with employees in an attentive, friendly, courteous and service-oriented manner.
* Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
* Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
* Maintain a warm and friendly demeanor at all times.
* Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, mangers, and fellow employees.
* Motivate, coach, counsel and discipline all Uniformed Valet and Concierge associates.
* Ensure compliance to Pre-Shift Previews.

Marginal:
* Participate in required M.O.D. program as scheduled.
* Attend meetings/training as required by management.
* Perform other duties as requested from management.

Discover unparalleled luxury at The San Luis Resort, Spa & Conference Center, a 30-acre year-round beachfront hotel and spa resort property on beautiful Galveston Island, Texas. Recipient of the AAA Four Diamond Award® since 2000, The San Luis Resort offers the perfect Galveston hotel and resort experience with lavish accommodations, breathtaking Gulf views and personalized service.

Dine in our award-winning restaurants, enjoy luxurious resort amenities and then step into the excitement of historic Galveston Island, which boasts a wide array of activities on land and sea with 32 miles of sun-drenched beaches, historic sites and famed shopping.

For our guests in need of some pampering, the world-class Spa San Luis offers a full-service spa, salon and fitness center. Sip a refreshing cocktail in our fabulous H2o ultra lounge or amid tranquil waters at our swim-up pool bar.

Savor the freshest seafood and USDA prime cuts of beef at the award-winning Steakhouse or enjoy family-friendly fun at the Rainforest Cafe. After a day of basking in the sun and exploring all that the Island has to offer, relax and unwind in our Gulf-view guest rooms, which exude luxury and comfort.

We invite you to experience the very best for yourself in style, elegance and comfort at the San Luis Resort on the Texas Gulf Coast. Situated right on Galveston beach, the San Luis Resort isn't only a hotel and spa resort, but also a perfect venue for when you're planning a large conference, a series of small meetings or a beautiful, beachfront wedding reception. Whether for meetings, weddings, a Galveston vacation with the family or a romantic getaway weekend for two, The San Luis Resort will accommodate your needs efficiently, graciously and completely.

Experience Requirements: 
Not requirements
Date posted:
2019-04-23
Job Id: 
7316744