Report on HOTEL FRONT DESK AGENT (PART TIME TO EVENTUALLY TRANSITION TO FULL TIME) - Houston, TX 77009

HOTEL FRONT DESK AGENT (PART TIME TO EVENTUALLY TRANSITION TO FULL TIME) - Houston, TX 77009

Description: 

Looking for self-starter who can work 18-28 hours a week in the 3pm-11pm shifts and occasional 7am-3pm shifts. (Days will vary, but WEEKENDS ARE A MUST)

Job Summary: Represent the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure that every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, processing reservations online, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

  • Maintains an inventory of vacancies, reservations and room assignments.
  • Possesses a working knowledge of the reservations department. Takes same day reservations

and future reservations when necessary. Knows cancellation procedures.

  • Knows room locations, types of rooms available, and room rates.
  • Registers arriving guests and assigns rooms.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping

of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

  • Coordinates guest room maintenance work with the engineering and maintenance division.
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Processes guest check-outs and handles monetary transactions.
  • Maintains customers' privacy.
  • Maintains a high level of professional appearance and demeanor.
  • Performs other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Previous hotel-related experience preferred.
  • Ability to communicate with public, hotel staff, and management in a professional manner.
  • Knowledge of surrounding areas and local events.
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and

procedures. Able to properly secure guest information.

  • Ability to learn safety, emergency, and accident prevention policies and procedures.
  • Skilled in the use of front office equipment.
  • Knowledge of proper telephone etiquette.
  • Ability to work a flexible schedule, including weekends and holidays.

Job Type: Part-time

Salary: $8/00/hour

BILINGUAL PREFERRED

READ THIS POSTING IN ITS ENTIRETY BEFORE YOU APPLY. SERIOUS APPLICANTS ONLY. LOOKING TO HIRE IMMEDIATELY.

Job Type: Part-time

Salary: $8.00 /hour (raises based on performance and potential)

Job Type: Part-time

Salary: $8.00 /hour

Experience:

  • front desk: 1 year (Preferred)

Working days:

  • Monday
  • Wednesday
  • Tuesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Hours per week:

Overtime often available:


5 hours ago
Experience Requirements: 
Not requirements
Date posted:
2019-05-21
Job Id: 
7705496