Report on Hotel / Resort Jobs | Turn Down Attendant

Hotel / Resort Jobs | Turn Down Attendant

Description: 

TURNDOWN ATTENDANT SUMMARY:

The successful Shore Lodge turndown attendant is an independent thinker who performs turndown services for our guests keeping in mind their primary responsibility is to create a lifetime experience for our guests.  They respond promptly to customer needs and may solicit customer feedback to improve service.  

ESSENTIAL JOB FUNCTIONS:

  • Provide turn down service by turning back the bedspread, replenishing amenities, linens, and supplies and filling ice bucket as requested by guest.
  • Visually inspect room for cleanliness and appearance of room.
  • Close drapes, tune radio to jazz station, set the lighting for an evening experience
  • Wipe down tub and sink area.
  • Strip and make beds, change linens.
  • Replenish amenities, linens, and supplies in guest rooms and face them appropriately.
  • Empty trash.
  • Communicate with engineering any maintenance needs.
  • Monitor and maintain all public areas, including event outlets.
  • Laundry services.
  • Return all lost and found articles in to the Executive Housekeeper.
  • Attend periodic staff meeting with other department heads to discuss company policies and patronsâ complaints, and to make recommendations to improve service and ensure more efficient operations. 
  • Exhibit objectivity and openness to othersâ views; give and welcome feedback; contribute to building a positive team spirit; support everyoneâs efforts to succeed. 
  • Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. 
  • Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notifies appropriate person with an alternate plan. 
  •  Provide excellent customer service to guests, property owners, homeowners, club members and fellow employees responding in a timely manner to all requests. 

SECONDARY JOB FUNCTIONS:

  • Frequent pushing, pulling, bending, stooping, upward reaching
  • Prolonged periods of standing, walking
  • Lifting supplies and equipment up to 50 pounds or more
  • Constant visual, hearing acuity
  • Exposure to cleaning chemicals
  • Frequent agility and dexterity required

SKILLS AND Qualifications:     

  • High School Diploma or GED equivalent
  • Oral and written comprehension and expression
  • Ability to follow instructions and functionally multitask while maintaining a high degree or organization
  • Ability to communicate effectively with and receive information from guests and coworkers
  • Excellent customer service skills required
  • Previous work experience in housekeeping is preferred 

u60.png   Mccall, ID

u74.png   The Shore Lodge

u62.png   Posted on: 02/12/2019

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: Employee Housing Options Available

Management Position: No

Entry Level: Yes

Hiring Contact: Vonna Torrey

Contact Title: Talent Acquisition Manager

Phone: 208 630 0226

Address: 501 E Lake Street , McCall, ID, 83638, US

Email: vtorrey@shorelodge.com

TURNDOWN ATTENDANT SUMMARY:

The successful Shore Lodge turndown attendant is an independent thinker who performs turndown services for our guests keeping in mind their primary responsibility is to create a lifetime experience for our guests.  They respond promptly to customer needs and may solicit customer feedback to improve service.  

ESSENTIAL JOB FUNCTIONS:

  • Provide turn down service by turning back the bedspread, replenishing amenities, linens, and supplies and filling ice bucket as requested by guest.
  • Visually inspect room for cleanliness and appearance of room.
  • Close drapes, tune radio to jazz station, set the lighting for an evening experience
  • Wipe down tub and sink area.
  • Strip and make beds, change linens.
  • Replenish amenities, linens, and supplies in guest rooms and face them appropriately.
  • Empty trash.
  • Communicate with engineering any maintenance needs.
  • Monitor and maintain all public areas, including event outlets.
  • Laundry services.
  • Return all lost and found articles in to the Executive Housekeeper.
  • Attend periodic staff meeting with other department heads to discuss company policies and patronsâ complaints, and to make recommendations to improve service and ensure more efficient operations. 
  • Exhibit objectivity and openness to othersâ views; give and welcome feedback; contribute to building a positive team spirit; support everyoneâs efforts to succeed. 
  • Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. 
  • Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notifies appropriate person with an alternate plan. 
  •  Provide excellent customer service to guests, property owners, homeowners, club members and fellow employees responding in a timely manner to all requests. 

SECONDARY JOB FUNCTIONS:

  • Frequent pushing, pulling, bending, stooping, upward reaching
  • Prolonged periods of standing, walking
  • Lifting supplies and equipment up to 50 pounds or more
  • Constant visual, hearing acuity
  • Exposure to cleaning chemicals
  • Frequent agility and dexterity required

SKILLS AND Qualifications:     

  • High School Diploma or GED equivalent
  • Oral and written comprehension and expression
  • Ability to follow instructions and functionally multitask while maintaining a high degree or organization
  • Ability to communicate effectively with and receive information from guests and coworkers
  • Excellent customer service skills required
  • Previous work experience in housekeeping is preferred 
Experience Requirements: 
Not requirements
Date posted:
2019-06-07
Job Id: 
7442066