Report on Information Services Director
Information Services Director
This is a department- head position reporting to the Board of County Commissioners. This position is part of the Board of County Commissioners management team responsible for planning, establishing, and administering the overall policies and goals for the IS department while working with other department directors to reach the County’s goals through the assistance of technology. Areas of responsibility include, but are not limited to, the full range of information systems and telecommunications, determining user and departmental requirements based on business process needs, recommending practical solutions, and leading the County’s efforts to improve the effective use of technology.
Since this position works with a Washington state law enforcement agency, applicants must successfully pass a comprehensive pre-employment background check process, including criminal background check.
- Manages the department's functions including, but not limited to, setting the overall direction and objectives of the department, staffing levels, budget, policies, procedures, software, hardware, telecommunication, vendor relationships, agreements, and overall technology.
- Researches, analyzes, prepares data, makes recommendations, presents the needs of different departments, and determines ways to meet business objectives by modifying existing or developing new information processing systems.
- Oversees and leads all divisions of IT including desktop services, and network.
- Advises on and iImplementsing solutions to issues presented; advises the Board of County Commissioners of unresolved issues; composes correspondence dealing with sensitive issues.
- Builds, maintains, and enforces IT governance.
- Develops long-range needs and strategic plans to ensure effective and efficient use of technology throughout the County.
- Maintains practical knowledge of IT systems and infrastructures including, but not limited to, networks, database administration, helpdesk operations, Public Safety CAD and RMS, VoIP E911 systems, and telecommunications.
- Communicates and can translates IT related technical terminology into user friendly terms the use of computer-related technologies with county employees, projects, and vendors, but must also be able to communicate between the technical divisions of IT; communicates well verbally and in written format.
- Supervises, leads, directs, and evaluates the performance of assigned staff; assigns and prioritizes duties; counsels and issues discipline; issues formal recognition for personnel as appropriate; evaluates and implements training needs; evaluates staffing requirements; and hires employees as approved through the budgetary process.
- Manages multiple concurrent projects while effectively communicating statuses in a timely manner.
- Analyzes County business processes and makes recommendations on how to more effectively use technology to improve efficiency and customer service.
- Maintains a regional technology presence that allows for successful partnerships with neighboring cities, counties agencies, and vendors.
- Evaluates new and emerging developments in technology, recommends which updates would improve the operation of County's technology functions, and negotiates with vendors and consultants to reach the best solutions for the County.
- Balances a personable attitude with a professional approach as the face of the IT department.
- Manages the needs of the department proactively and with forward-thinking to minimize network downtime and stay current with technology.
- Utilizes staff and technology in innovative ways to provide the County with improved alignment between technology initiatives and business goals.
- Provides expertise in system upgrades, software and hardware installations, software migrations, and overall system maintenance.
- Performs assessments of system integration and in-house development versus software acquisition.
- Maintains a system of internal control to ensure the security of confidential data and that backup files and documentation are protected and available; responsible for the security of County-owned software.
- Assure CJIS and HIPPA compliant IT systems for departments maintaining Public Safety and health information and patient records systems.
- Develops, negotiates, manages, and administers all technology agreements for technology purchases, maintenance, and consulting. Monitors vendor performance according to agreements and evaluates those against County benchmarks and return on investments.
- Serves as a technical advisor, including assisting other departments with needs and discussing recommendations to relevant staff.
- Assists in the development and maintenance of the emergency operations plan and disaster recovery.
- Completes work in a thorough and timely manner with a high level of status communication with relevant staff.
- Understands and follows directions from the Board of County Commissioners, posted work rules, and procedures.
- Works courteously and effectively with public officials, citizens, contractors, vendors, developers, and other employees, both in person and over the telephone.
- Works effectively under pressure with frequent interruptions and meets strict deadlines.
- Due to internal and external customer needs, the incumbent must be able to work a full-time schedule onsite (appropriate County worksites); may be required to work evenings and weekends; attends Board of County Commissioners meetings or Committee meetings, as necessary.
- Shows initiative in performing job functions, with a wide degree of creativity.
- Performs related work as assigned.
Assist users with inquiries in a timely manner by notifying the user of the status of the problem within two hours.
Analyze types of problems and inquiries of users to record, assign severity levels, assign problem resolution, and follow through to solution. Prepare reports related to problems and troubleshooting activity for management review and action. Assign, log, and input problems in order to analyze problems and track problems to final solution.
Bachelor's degree in Information Systems, computer science, or related field, AND five (5) years of progressively responsible work experience in IT; OR a combination of education, training, and/or experience that indicates successful performance of the essential responsibilities of the position listed above.
Technical credentials including, but not limited to, PMP, CompTIA, or ITIL certifications and experience in a municipal government is highly desirable.
The employee works predominantly indoors in a clean, climate-controlled workspace. The employee is required to sit, talk, and hear; frequently required to use hands to finger, feel, or handle writing utensils, computers, and office supplies which require repetitive arm, wrist, and hand movement; occasionally required to stand and reach with arms and hands, climb, balance, stoop, kneel, crouch, bend, or crawl. Specific vision abilities include close, distant, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to lift or move up to 25 pounds. The position requires mental acuity to ensure thorough mental analysis of situations in a fast-paced environment. The employee is required to maintain confidentiality of information within the department. Individuals requiring the use of conflict management skills, tact, patience, confidentiality, and courtesy at all times.