Report on SERVPRO Office Manager
SERVPRO Office Manager
The Office Manager is responsible for the overall operation of front desk operations. As an Office Manager you would also direct and support all activities necessary to ensure smooth administrative office operations and support for the Executive Director(s). This position is a key member of our team and will represent themselves in a professional manner that is consistent with our company's purpose, mission, vision, and values. The Office Manager interacts professionally with all company employees and other key affiliates, customers, vendors, contractors, and professional service providers.
Provide administrative support and assistance to the Executive Director(s).
Process all invoices and check requests for payment; resolve any discrepancies.
Receive and resolve complaints concerning the reception desk and transportation.
Assist in the interviewing, hiring, and training of new employees.
Continually supervise, complete a work schedule, and evaluate direct reports.
Cover the duties of the front desk on weekends, on a rotation basis or in the event of an employee absence or breaks.
Appropriately address disciplinary issues with employees and follow-up with the appropriate documentation.
Conduct weekly team meetings the build on a good team environment.
Assure the correct appearance, cleanliness, and safety employees and the vehicles; report and resolve deficiencies with the Warehouse Manager.
Develop and continually update and refine office processes, policies and procedures to increase efficiency and customer service.
Complete and document monthly safety training
Attend scheduled weekly manager's meetings; maintain meeting minutes and agendas.
Work independently and within the team on special nonrecurring and ongoing projects.
Meet all deadlines for routine work and for special projects.
Assist with the new employee orientation program.
Perform other appropriate assignments and projects as required or assigned by the Executive Director(s).
Maintain a positive attitude and understand how to motivate a team.
High school diploma or GED required; college degree highly preferred.
Previous work experience with a Fire and Water Damage Mitigation Company or Servpro office - HUGE PLUS+
3+ years previous experience managing and mentoring a team of employees.
Must be able to communicate in English, both written and orally; the ability to listen and follow written and verbal directions.
Ability to work independently and also within a team environment.
MUST be a problem solver with a "CAN DO" attitude
Basic knowledge and previous experience using the Microsoft Office Suite and payroll software required.